通常在包裹发出后,我们需要随时跟踪包裹信息,通过SHIPRY发出的包裹可以直接在国际包裹查询跟踪,要是发现有意外,类似于派送停止,清关被扣等问题,那么我们就要联系物流商了,如果联邦国际快递(FedEx)是承运人,那么最快的方式就是拨打他们的联邦国际快递官方电话联系。货物要是到了客户所在国家,那么最好是让客户凭借订单跟踪号码直接联系当地的联邦快递。

中国客户服务

国际服务周一:08:00 - 23:59周二至周六:24小时服务

免费电话号码:800.988.1888(固话用户)

收取市话费用:400.886.1888(手机用户)

收费电话号码:86.10.64648855(华北)86.27.85400200(华东及华中)86.20.83969866(华南)*海外客户请拨打以上客户服务收费电话

国内服务周一至周六:08:00 - 22:00400.889.1888

北美地区联邦国际快递电话及邮箱

USA and Canada 1.800.GoFedEx1.800.463.3339IVR Phone Menu
U.S. Customer Service 1.800.Go.FedEx1.800.463.3339 FedEx Customer Relations3875 Airways, Module H3 Department 4634Memphis, TN 38116
U.S. International Customer Service 1.800.247.4747 FedEx Customer Relations3875 Airways, Module H3 Department 4634Memphis, TN 38116
U.S. TDD (Telephone Device for the Deaf) Services(7 a.m.-8 p.m. CST) 1.800.238.4461 FedEx TDD/Hearing Impaired Customer Service Operations3885 Airways Blvd. Module J2nd floorMemphis, TN 38116
Hearing Impaired Relay Desk 1.888.464.0709 FedEx TDD/Hearing Impaired Customer Service Operations3885 Airways Blvd. Module J2nd floorMemphis, TN 38116
U.S. Billing Inquiries 1.800.622.1147 FedEx Corp. Revenue Services3965 Airways, Module GMemphis, TN 38116
Cargo Claims Inquiries 1.800.Go.FedEx1.800.463.3339Printable Phone Menu1.877.229.4766 (Fax) FedEx Cargo Claims Dept.P.O. Box 256Pittsburgh, PA 15230
U.S. FedEx Express Freight Services(shipments over 150 lbs.) 1.800.332.0807 FedEx Customer Relations3875 Airways, Module H3 Department 4634Memphis, TN 38116

欧洲地区联邦国际快递电话及邮箱

Austria 0800 123 800 austria@fedex.com
Belgium 02 752 75 75 belgium@fedex.com
Czech Republic 800 1 33339 czechrepublic@fedex.com
Denmark 70 233 332 denmark@fedex.com
Estonia 8002345 eemaster@mail.fedex.com
Finland 010800515 finland@fedex.com
France 0825 886 887 (0.15 EUR TTC/mc) france@fedex.com
Germany 01806 111 800 (20 cents per minute from a German landline. Mobile rate max. 60 cents per call.) germany@fedex.com
Hungary 06 40 980 980 hungary@fedex.com
Ireland 1800 535 800 ireland@fedex.com
Italy Regular 199.151.119 (0.10 € / min, VAT included)Outside of Italy +39 02-92.17.26.60 italy@fedex.com
Latvia 800005300 lvmaster@mail.fedex.com
Lithuania 8800 20200 ltmaster@mail.fedex.com
Luxemborg 8002 35 55 belgium@fedex.com
Netherlands 0800 0222 333 netherlands@fedex.com
Norway 63 94 03 00 norway@fedex.com
Poland 801 002 800 or 22 211 80 00 (for mobile phones) poland@fedex.com
Russia 7 495 788 8881 russia@fedex.com
Spain 902 100 871 spain@fedex.com
Sweden 0200 252 252 sweden@fedex.com
Switzerland 0848 1 33339 (0.08 CHF./min from a Swiss landline; mobile charges depend on provider) switzerland@fedex.com
United Kingdom 03456 07 08 09 uk@fedex.com

中东/印度地区联邦国际快递电话及邮箱

Bahrain 973-17-334448 bahrain@fedex.com
India 1 800-22-6161 india@fedex.com
Israel 1-700-700-339 eumaster@fedex.com
Kuwait 965-1802233 kuwait@fedex.com
Saudi Arabia 800 244 2222+966 12 633 84 05(for mobile phones and international callers) customerservice.sa@sab-express.com
UAE 800 33339Outside of UAE +971-4-2994440 uae@fedex.com

非洲地区联邦国际快递电话及邮箱

South Africa 08000 33339 southafrica@fedex.com

亚洲及大洋洲地区联邦国际快递电话及邮箱

Australia Toll Free 13-26-10Regular +61132610
New Zealand Toll Free 0800-733339Regular +6492565382
Indonesia Toll Free 0 800 1 888 800Regular 6221 75998800
Papua New Guinea 675 325 9788Regular 6753214606
Fiji 679 722 933Regular 6796722933
New Caledonia 687 286 125Regular 687777616
Vanuatu 678 27 653Regular 67823991
French Polynesia 689 453 645
American Samoa 684 699 5701Regular 001 684 6995701
Cook Islands 682 23361
Hong Kong (852) 27303333
Macau (853) 703333
Peking Toll Free 400 886 1888 (Mobile phone user)Regular 8610 6464 8855
Shanghai Toll Free 400 886 1888 (Mobile phone user)Regular 8621 5257 4620
Guangzhou Toll Free 400 886 1888 (Mobile phone user)Regular 8620 8763 2866
Malaysia Toll Free 1800-886363Regular +603 7721 1388Skype +603 7721 1388
Singapore Toll Free 1800-7432626Regular (65) 67432626
Thailand Toll Free 1782Regular 6622298900
Cambodia 855 23 426 931Regular 855 23 211278/216712/215436
Vietnam Toll Free 1800 585835Regular 848 3948 0370
Ho Chi Minh 848 200 747
Hanoi 8448249-054
Myanmar Service to Myanmar/Burma has been suspended until further notice.
Japan Toll Free 0120-003200Regular (81) 43-298-1919
Korea Toll Free 080 023 8000Regular number not available
Philippines 1.800.10.46.33339(PLDT, Sun, Smart Subscribers)1.800.8.46.33339(For Globe Subscribers)045.4993900(Other Network Subscribers)
Taiwan Toll Free 0800-075-075Regular (886) 2-8181-1912

拉丁美洲地区联邦国际快递电话及邮箱

Argentina 011-5411-4630-0300
Brazil/Sao Paulo 0800 703 3339
Chile 011-562-361-6111
Dominican Republic 1-809-565-3636
Jamaica 1-876-960-9192
Mexico 011-525-55-228-9904
Panama 1-507-271-3838
Puerto Rico 1-787-793-9300
Trinidad 1-868-645-2579
Uruguay 011-598-2-628-0100
Venezuela 011-58-212-205-3333

这些信息收集于联邦国际官网,如有变动,以官网为准。